Refund policy

At Gemma Couture, we take pride in delivering exceptional craftsmanship and quality in every piece. Please note that all sales are final. However, we are committed to ensuring your complete satisfaction. If you encounter any concerns or issues with your purchase, we encourage you to reach out to our customer service team. We will gladly work with you to address any issues and strive to achieve the utmost satisfaction with your Gemma Couture experience.

If you receive a faulty item, please email yonatan@gemmacouture.com within 10 days of delivery. If 10 days have gone by since your purchase, we unfortunately cannot offer you an exchange. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement or requests if we believe the items are intentionally damaged. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

If you have any questions, please contact yonatan@gemmacouture.com before placing your order.

 

Exchanges 

We only replace items if they are defective or damaged. If you need a replacement, please send us an email at yonatan@gemmacouture.com.